Privacy Policy

Effective Date: August 1, 2025

At Institute on Aging (“IOA,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information through our website ioaging.org, including for individuals who apply for employment with us.

Please read this Policy carefully to understand your rights under California and U.S. federal law, including the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA).

1. Information We Collect

We may collect the following categories of personal information:

  • Identifiers: such as your name, address, email address, phone number, date of birth, and government-issued ID (if you apply for a job).
  • Professional or Employment-Related Information: including your job title, resume, education, employment history, references, and any information you provide during the application process.
  • Internet or Other Electronic Activity: such as your IP address, browser type, and interactions with our website.
  • Preferences and Communications: including your communication preferences and survey responses.
  • Sensitive Personal Information (only if voluntarily provided): such as health-related information relevant to your application or participation in our programs.

We do not knowingly collect information from children under 13.

2. How We Use Your Information

We may use your personal information for the following purposes:

  • To provide and improve our services and programs. To respond to your inquiries and requests.
  • To communicate with you about programs, initiatives, and updates.
  • To process applications for employment and manage the recruitment process.
  • To maintain the safety and security of our website and systems.
  • To comply with legal and regulatory obligations.

3. How We Share Your Information

We do not sell or rent personal information. We may disclose information only in the following situations:

  • Service Providers: We share information with trusted vendors and service providers who assist us with hosting, communications, analytics, background checks (for job applicants), and other support services. They are contractually obligated to protect your information and may not use it for other purposes.
  • Legal and Compliance: We may disclose information when required by law, regulation, subpoena, or court order, or to protect our rights, safety, or property.
  • Business Transfers: If we undergo a merger, acquisition, or other organizational change, your information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

Like many websites, we use cookies and similar tracking technologies to enhance your browsing experience and understand how you use our site.

  • What Cookies Do: Cookies are small files stored on your device that help us improve site functionality, analyze traffic, and personalize content.
  • Types of Cookies We May Use:
    • Essential cookies for basic site functionality.
    • Performance cookies to understand how visitors use our site (e.g., through Google Analytics).
    • Functional cookies to remember your preferences.
  • Your Choices: You may manage or disable cookies through your browser settings. Please note that disabling cookies may limit the functionality of our website.
  • Third-Party Analytics: We may use analytics services such as Google Analytics. These third parties may collect information about your use of our website and other websites over time. To learn more or opt out, visit https://tools.google.com/dlpage/gaoptout.

5. Your Privacy Rights (California Residents)

If you are a California resident, you have the following rights under the CCPA/CPRA, subject to certain exceptions:

  • Right to Know: You may request information about the categories and specific pieces of personal data we have collected about you.
  • Right to Delete: You may request that we delete personal information we maintain about you, subject to legal exceptions.
  • Right to Correct: You may request that we correct inaccurate personal information.
  • Right to Limit Use of Sensitive Personal Information: You may direct us to limit the use of sensitive personal data (such as health or financial information) to what is reasonably necessary to provide services or process applications.
  • Right to Non-Discrimination: You will not be discriminated against for exercising these rights.

To exercise your rights, please contact us at:

  • Phone: 415.750.4111
  • Email: hradmin@ioaging.org
  • Mailing Address: 3575 Geary Blvd, San Francisco, CA 94118, attn: Human Resources

We may need to verify your identity before fulfilling your request. You may designate an authorized agent to make a request on your behalf.

6. Text Messaging and Communication Preferences

If you opt in to receive text messages or email updates, we will use your contact information solely for communications related to IOA programs, services, and employment opportunities.

  • You may opt out of texts at any time by replying “STOP.”
  • You may unsubscribe from emails using the “unsubscribe” link or by contacting us directly.

7. Data Security

We implement administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, loss, misuse, or alteration. However, no system is 100% secure, and we cannot guarantee the absolute security of your data.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law (for example, for employment or compliance purposes).

9. Third-Party Links

Our website may contain links to external websites. IOA is not responsible for the privacy practices or content of such third parties. We encourage you to review the privacy policies of any external sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or in the law. When we do, we will update the “Effective Date” above. We encourage you to review this page regularly.

11. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us:

Institute on Aging
3575 Geary Blvd, San Francisco, CA 94118, attn: Human Resources
(415) 750-4111
HRAdmin@ioaging.org