Welcome to Town Hall

Your place to stay up to date on mission-critical company information.

Tom’s Two Minutes
May 13, 2022

A two-minute update on the state of business and a message from Tom Briody, IOA's President and CEO.

Tom’s Two Minutes
March 21, 2022

A two-minute update on the state of business and a message from Tom Briody, IOA's President and CEO.

For resources on getting support, please click here: Getting Support During Moments of Uncertainty

Tom’s Two Minutes
March 4, 2022

A two-minute update on the state of business and a message from Tom Briody, IOA's President and CEO.


As an organization that believes greatly in the power of people, we strive to keep all our employees in-the-know about company related news. This "Town Hall" webpage serves as a dedicated place where you can get regular updates on IOA-related news, information, and policy.

IOA works to allow aging adults and adults living with disabilities remain in the comfort of the place they call home for as long as possible. We know that is why you are here: to serve those who need support. The health and safety of you and our clients is our top concern, and we are consistently working to learn more and change protocols to protect all of you as much as possible.

Please check back regularly for company-wide updates and information from IOA President and CEO Tom Briody.

Where do I direct questions about COVID-19?

As always, your supervisors are available to you for questions. You can also send any concerns or questions about Covid-related issues to Covid19questions@ioaging.org


For program-specific information, please contact your supervisor.

Q: How does COVID-19 spread?
COVID-19 is primarily transmitted via droplets from hand to surface, then contaminated surface to mouth/nose/eyes. The average incubation period is 5 days; typically, individuals will present with cold-like symptoms one day prior to presenting with COVID-19.

People with COVID-19 may have cold-like symptoms or show no symptoms at all. The best way you can help protect others and yourself is with consistent and good hand washing and social distancing of six feet or more.

Q: What PPE (Personal Protective Equipment) is advised for those with client contact?
Recommended PPE varies based on program. Please see program-by-program specifics below.

Q: What can I do to protect myself when visiting clients?
IOA has expanded licenses to everyone in the company on Skype and GoToMeeting, which will allow you to video call your clients while remaining HIPAA compliant. If you have questions about Skype or GoToMeeting, please contact your supervisor.

However, we know video or phone calls won’t always be enough with the population we serve. If you find an in-person visit is necessary, first please prescreen your client for symptoms which include: fever, tiredness, dry cough, aches and pains, nasal congestion, runny nose, sore throat, and/or diarrhea.

If your client presents with any of these symptoms, please refrain from visiting them and ask they call their healthcare professional immediately. If they do not present any symptoms, please abide by the recommendations mentioned above: stay six feet away from your client, wash your hands well before and after, and do not touch your face.

Q: What type of masks are important?
The latest evidence indicates that surgical-style face masks are all that is necessary for staff interacting with healthy clients face to face. This is fine for the purposes of our field-based positions. Only if clients are confirmed of having COVID-19, should an N-95 mask should be worn.

Q: What do I do if I think I’m sick or have been exposed?
If you show any symptoms of illness please self-isolate at home, call your healthcare professional (or RN advice line) and supervisor, and use your sick time or vacation time. No doctor notes are necessary to take time off or return to work. However, please do not return to work until you have been symptom free for 72 hours without medication. Be sure to put your sick or vacation time in ADP.

Q: What if I don’t have any sick or vacation time?
Please contact your supervisor and they will work with HR and with you. The most important thing is to protect yourself and those we serve, therefore do not let a lack of sick time prevent you from staying home if you feel unwell.

Q: What if I have other questions?
Please seek guidance from your supervisor or send a message to COVID-19 questions@ioaging.org. We truly want to help you feel as informed and empowered as possible during this challenging time.