Volunteer at Friendship Line

Without the many wonderful volunteers that give their time to speak to our callers the Friendship Line would not exist. Trained volunteers at the Friendship Line make and receive calls to and from individuals who are either in crisis or just in need of a compassionate voice and listening ear.

Please fill out our online application. At this time, all volunteer positions are located in San Francisco. Please note, due to the high volume of applications we receive, it is not possible to respond directly to all applicants. Thank you for your interest in Friendship Line!

Think you would make a great addition to our team?

Volunteers have direct contact with callers and provide:

  • Emotional support
  • Reassurance
  • Elder abuse reporting
  • Social connection
  • Information and referrals
  • Crisis intervention

Volunteers get more than they give!

“Volunteering at the institute on Aging has been the most rewarding experience I’ve ever undertaken. When constantly hearing how you’ve made someone feel better, it reaffirms the importance of compassion and connection.”
-Nicole (Friendship Line Volunteer)


Volunteers attend a comprehensive on-going training program providing the appropriate tools to handle all our calls. Training topics include:

  • Suicide risk assessments
  • Cultural diversity awareness
  • Active listening
  • Emotional support
  • Elder abuse reporting
  • Challenging call scenarios
  • Talking to people living with a physical disability and/or a mental health condition

And more!

Training dates occur bimonthly

Please contact us for more information.

Please note: Volunteers must complete training.

Volunteer Commitment

We ask volunteers to commit to 96 hours, that usually looks like one 4-hour shift a week for 6 months.

Our daily volunteer hours are: 7-11am, 12-4pm, 4-8pm, 5-9pm, and 7-9pm.

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