Volunteers and Interns

Without the many wonderful volunteers that give their time to speak to our callers the Friendship Line would not exist. Trained volunteers at the Friendship Line make and receive calls to and from individuals who are either in crisis or just in need of a compassionate voice and listening ear.

Please fill out our online application and we'll contact you with the next steps.

Think you would make a great addition to our team?

As one of our volunteers you will have direct contact with our callers. As a volunteer you will provide our callers with:

  • Emotional support
  • Reassurance
  • Crisis intervention
  • Elder abuse prevention
  • Well-being checks
  • Information and referrals.

Volunteers get more than they give!

“Volunteering at the institute on Aging has been the most rewarding experience I’ve ever undertaken. When constantly hearing how you’ve made someone feel better, it reaffirms the importance of compassion and connection.”
-Nicole (Friendship Line Volunteer)

Our volunteers enjoy many perks, including:

  • Monthly on-site movie screenings
  • Social gatherings (tea parties, bridge, Bingo, kickball)
  • Weekly Yoga
  • Yearly Appreciation Event
  • Discounts at local businesses nearby
  • And more!


All volunteers attend a comprehensive on-going training program providing you with the appropriate tools to handle all of the calls we would receive. Training topics include:

  • Crisis Management and mandated reporting
  • Suicide Assessments
  • Cultural Diversity Awareness
  • Active Listening
  • Emotional Support
  • Elder Abuse
  • Challenging Call Scenarios
  • Talking to people living with a physical disability and/or a mental health condition

And more!

Upcoming Training Date

Please note: Volunteers must attend the training.

Saturday Training:
September 8th | 8:45 a.m. - 5:30 p.m. (continental breakfast and lunch provided)

Please contact us for more information.

Volunteer Commitment

We ask volunteers to commit to 96 hours, that usually looks like one 4-hour shift a week for 6 months.

Our daily volunteer hours are: 7-11am, 11-3pm, 3-7pm, 5-9pm, and 7-9pm.

Volunteer for the Friendship Line.

Volunteer positions located in San Francisco.